Terms and Conditions
Typical payment for all orders is advanced payment at time of order by credit card, wire transfer or by C.O.D./money order. All orders for special order/non-stocking products and orders must be paid for in advance of shipment.Freight
All orders are shipped either prepaid by credit card (VISA, Mastercard, Discover or American Express) or in certain circumstances COD cashiers check or money order. We ship via ground unless otherwise specified. Next day and 2nd day delivery are available for most products at a higher cost and these expedited charges are not included in USMOTOMAN offer of free freight over a stated order amount. International orders require bank wire transfer in US dollars only and all freight and freight related charges will be added to the invoice for that order as the "Free Freight" offer does not apply to International orders. USMOTOMAN is not responsible for late deliveries by any particular carrier. Note: The following items may require a shipping surcharge: frame assemblies, rolling chassis, engines, bike kits, exhausts, fenders, front ends, batteries, handlebars and other items based on size or weight. E-mail in advance for correct pricing.Freight Claims
All orders are carefully inspected and packaged before shipment. Damage occurring in transit must be reported to the carrier, immediately upon receipt and notated on the delivery ticket. It is the responsibility of the recipient to promptly inspect and report damage or shipment shortages to the shipping company and to USMOTOMAN. Responsibility for damages or shortages after leaving the warehouse lies with the carrier. If freight damage does occur it must be noted on the bill of lading at time of receipt and claim for damages filed with the carrier. We generally use UPS or USPS, but may on occasion use other shippers. The carriers' ability to deliver in a certain period of time is beyond our control. USMOTOMAN is not responsible for delays caused by shippers.Prices
Prices and descriptions contained in our catalog and on our website are subject to change without notice. Call to confirm exact current pricing prior to ordering.Back Orders
Back orders will be kept open and shipped as soon as possible.General Product Warranty
Many of USMOTOMAN's products carry one year or more in manufacturer's warranty. These warranties generally warrant that product is free from defects in material and workmanship for the stated period of time from date of purchase. This warranty applies to the original customer/installation with proof of purchase and cover defects in materials and workmanship provided that the product was correctly ordered and properly installed/fitted for its intended use.Warranty and Liability Limitations
Except as may be expressly set forth in a product invoice, USMOTOMAN makes no representations or warranties as to any of its products, expressed or implied, including w/o limitation any warranties or merchantability or fitness for a particular purpose. Motorcycles can be dangerous. USMOTOMAN has no control over the usage of any part and USMOTOMAN expects all users of its products to exercise good judgment as to the proper selection, installation, use and maintenance of any parts. All merchandise is guaranteed against defects in material and workmanship only. Replacement will be limited to parts only by each individual manufacturer and does not include incurred labor costs. USMOTOMAN assumes no responsibility for damage or injury of any kind due to the misuse or improper application of any parts in any way by any person. USMOTOMAN shall not be liable for any indirect or consequential damages whatsoever. All matters shall be interpreted under Iowa law. All USMOTOMAN products are for custom made motorcycles. The fitment of our products to OEM or custom motorcycles and/or OEM or custom motorcycle parts is the responsibility of the end user. USMOTOMAN makes no warranty or specific claim of fitment. The user is responsible for verifying suitability of USMOTOMAN products to their application prior to ordering. It is highly recommended that the end user carefully test fit all parts prior to any modifications or painting. USMOTOMAN cannot be held responsible for any paint or labor costs, under any circumstances, and will not accept for return any part that has been modified or damaged during installation.Returns, Exchanges, and Cancellations
All items should be inspected upon receipt, preferably while the shipping representative is still present. Many USMOTOMAN products such as Frames, Motors, Front Ends and other products are specially ordered or custom made to end user specifications. As such, they cannot be changed, cancelled, or returned for any reason other than warranty repair once the order has been placed. Non-custom products may be returned within 30 days, and may be subject to a 20% re-stocking fee. Should returns be required, original purchaser must first contact USMOTOMAN, to establish if product will be returned to USMOTOMAN or to the manufacture, and to obtain a Returned Goods Authorization (RGA) number and RGA form. All Returns must be accompanied by an RGA form. This form shall be filled out in its entirety and the RGA number written on the outside of the box for easy identification. The RGA form must contain a detailed reason for the return. Do not sign an RGA form or return product until speaking to an USMOTOMAN representative and discussing possible costs and completion times. All return freight charges will be paid by the customer. All products must be returned via a traceable delivery method. Returned goods must be shipped prepaid, insured, and in the original packaging. No CODs will be accepted. USMOTOMAN will not be responsible for items sent to us w/o an RGA number on the box and completed RGA form.Non-Warranty Repair
Non-warranty repairs may be arranged with the original manufacturer of a product. However, all service work returns must be pre-paid by cashiers check if work is to be completed by USMTOMAN. Please always call USMOTOMAN first, then follow return instructions above for returning products.
For any questions about an order or a specific USMOTOMAN product, call 1-515-745-2480 between 8:30 AM to 5:30 PM weekdays, CST.